Privacy Policy

Privacy Policy Information

Last Updated: March 15, 2026

Tweggo Networks Limited (“Tweggo”, “we”, “us”, or “our”) is a private company registered in Kenya, operating a peer-to-peer car sharing platform that connects car owners with renters.

We are committed to protecting your personal data and ensuring a safe experience on our platform.

This Privacy Policy explains how we collect, use, store, and protect your information.

1. What Personal Data We Collect

“Personal Data” refers to any information that identifies you directly or indirectly.

We collect data in the following situations:

1.1 When You Create an Account

You may provide:

Mandatory:

Full name
Date and place of birth
Driving license details
Email address
Phone number
Password
Postal address

Optional:

Profile photo
Bio
Social links

1.2 When You Use the Platform

We automatically collect:

IP address
Device information
Browser type and language
Usage activity (searches, interactions)
App data (device ID, OS, location info)
Cookies (functional + analytics + advertising)

1.3 When You List a Vehicle (Owners)

Vehicle details (type, plate number, specs)
Parking location
Inspection and registration data
Bank account details

Identity verification may be required once earnings exceed KES 1,000,000.

1.4 When You Rent a Vehicle

Booking Data:

Cardholder name
Payment details (processed securely via Stripe or M-Pesa)

Identity Verification:

Driving license (front & back)
National ID or passport
Live facial verification

Additional documents may be requested if needed.

1.5 During Rental (Real-Time Data)

To ensure safety and functionality:

Vehicle Tracking Data

GPS location
Fuel level
Mileage
Vehicle status

Dashcam Data (if applicable)

Recorded only in case of incidents
Used for insurance and dispute resolution

1.6 Job Applications

If you apply for a role:

CV
Education
Work experience
Contact details

2. Why We Process Your Data

We process your data based on:

Contractual Need

Manage bookings and rentals
Process payments
Handle disputes and claims
Enable communication between users

Consent

Marketing communications
Notifications
Cookies and analytics
Referral programs

Legitimate Interest

Platform security
Fraud prevention
Service improvement
Policy updates

Legal Obligations

Compliance with Kenyan law
Responding to authorities
Financial and identity verification

3. How Long We Store Your Data

We only keep your data as long as necessary:

Active use: up to 2 years after last activity
Cookies: up to 25 months
Legal/financial records: up to 6 years
Recruitment data: up to 5 years

After this, data is archived or deleted.

4. Data Security

We use industry-standard security measures:

Encrypted data transmission (SSL)
Secure payment processing (Stripe, M-Pesa)
Password hashing
Restricted system access

We do not store full card details.

5. Sharing Your Data

We only share data when necessary:

With Other Users

Name, profile info, ratings
Rental-related information

With Service Providers

Hosting and platform services
Identity verification
Payments and support

With Insurance Partners

Only in case of incidents

With Authorities

When legally required

We ensure all partners comply with data protection standards.

6. International Data Transfers

Some service providers may be located outside Kenya.

We ensure safeguards are in place to protect your data during such transfers.

7. Your Rights

You have the right to:

Access your data
Correct inaccurate data
Request deletion
Restrict processing
Transfer your data
Opt out of marketing

To exercise your rights:
📧 support@tweggoapp.com

We respond within 30 days.

8. Complaints

You can lodge a complaint with:

Office of the Data Protection Commissioner (Kenya)

9. Updates to This Policy

We may update this Privacy Policy from time to time.

Continued use of Tweggo means you accept the updated version.